FAQ - Elara Glamour

1. What is the shipping time for my order?

Canada: Shipping takes between 7 to 14 business days.

International: Shipping typically takes 14 to 31 business days, depending on the destination.

2. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Tracking information will be uploaded as soon as it becomes available, so you can monitor your package’s journey.

3. Do you offer expedited shipping?
Currently, we offer standard shipping only. We are working to offer expedited options in the future, so stay tuned for updates!

4. What should I do if my order hasn’t arrived within the estimated shipping time?
If your order has not arrived within the estimated shipping timeframe, please contact us at elaraglamour@gmail.com  with your order number. We will investigate and assist you in locating your package.

5. Do you ship internationally?
Yes! We offer international shipping to a variety of countries. Shipping times range from 14 to 31 business days depending on the destination.

6. What are your payment methods?
We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal and other secure payment methods.

7. Can I modify or cancel my order?
Once an order has been processed and shipped, it cannot be modified or canceled. However, if you need assistance with any changes, please reach out to us immediately, and we will do our best to help.

8. Do you accept returns or exchanges?
Yes, returns are accepted within 30 days of purchase. Items must be in their original condition. Please refer to our [Return & Refund Policy] for more details.

9. How do I contact customer support?
You can reach us via email at elaraglamour@gmail.com, or through live chat during business hours. We are happy to assist you with any questions or concerns.

10. Do you offer gift cards?
Yes! We offer gift cards for various amounts. You can purchase them directly from our website.

11. Are your products cruelty-free?
Yes, all products sold at Elara Glamour are cruelty-free. We are committed to ethical practices and ensuring our products are safe and kind to animals.

12. How do I know if a product is in stock?
If a product is out of stock, it will be marked as "out of stock" on the product page. We update our inventory regularly, so check back or subscribe to notifications to be alerted when it's back in stock.